Agents1h ago
Agents
Westcomm Dispatch Deploys AI For Nonemergency Calls
The Westcomm Regional Dispatch center in Western Massachusetts will integrate AI to handle nonemergency phone calls. This move targets rising call volumes that strain human dispatchers. The system filters routine inquiries to free up personnel for critical life-safety events. Practitioners should monitor how this automation affects triage accuracy and response times in public safety.