Agents
6d agoSalesforce Integrates Agentforce Voice Into CRM
Salesforce launched Agentforce Voice to automate customer interactions through conversational intelligence and data orchestration. The system replaces static IVR menus with autonomous agents that handle complex queries. It integrates directly with existing CRM data to personalize responses.
The Signal
Developers can now deploy voice-first agents that execute tasks without human intervention, reducing operational overhead for enterprise support teams.